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ACUCC v11.5 - Administering Cisco Unified Communications Collaboration

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Description

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 11.5 UC Deployment.
Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

Objectives

Upon completing this course, the student will be able to meet these objectives:

Deploying Endpoints and Users

Administering Unified Communication Manager 11.5

Administering Cisco Unified IM and Presence 11.5

Administering Cisco Unity Connection 11.5

Administering Cisco Unified Contact Center Express 11.5

Administering Cisco Emergency Responder (CER)

Administering Cisco Unified Communications Mobile and Remote Access (MRA)

Administrating Cisco Paging Server (InformaCast)


Prerequisites

An understanding of IP networking concepts (CCNA-level)

An understanding of traditional digital PBX systems

An understanding of basic telephony concepts


Who Should Attend

The primary audience for this course is as follows:

Customers who will be configuring and maintaining CUCM v11.5

PBX system administrators transitioning to CUCM administration

IP networking professionals taking on responsibility for CUCM administration

Workers being cross-trained for CUCM administration coverage

Cisco Unified Communications system channel partners and resellers


Outline

Module 1: Tools for Managing UC Collaboration

  • Prime Collaboration Deployment Manager Overview
  • Bulk Admin Tool (BAT)
  • Importing and Exporting Settings
  • Importing and Exporting Users
  • Importing and Exporting Phones
  • Phone Migrations
  • Loading COP Files

 

Module 2: Unified Communication Manager

  • Cisco Phone Configurations
  • Creating and Modifying Phone and Configuration
  • Cisco UCM Configuration
  • Services
  • Redundancy
  • Service Parameters
  • Enterprises Parameters
  • LDAP Integration
    • Synchronization
    • Authentication
    • Attribute Mapping
    • Filters
  • Partitions and CSSs Configuration
  • Implementing Calling Privileges
  • Call Hunting and Queuing
  • Music on Hold
  • Implementing Extension Mobility
  • Single Number Reach
  • Troubleshooting UCM Features
  • Dialed Number Analyzer
  • RTMT
  • Log Collection
  • Trouble Shooting Call Flows
  • Use RTMT to View Performance Counters

 

Module 3: Gateway

  • Gateway Overview
  • Cisco H323 Gateways
  • Cisco MGCP Gateways
  • Cisco IOS SIP Gateways
  • Use RTMT to View Performance Counters

 

Module 4: Cisco Emergency Responder (CER)

  • CER Overview
  • Configuring Users and Role-Based System Access
  • Cisco Emergency Responder Administration Interfaces
  • Adding new switches
  • SNMP Overview

 

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

  • MRA Overview
  • Expressway Edge
  • Securing with edge
  • MRA Components
  • B-T-B Video from Expressway
  • Certificates

 

Module 6: Integrating Cisco Unified IM and Presence

  • Configure Service Discovery
  • DNS Record Requirements
  • Install Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Set Up Cisco Jabber in Full UC Mode

 

Module 7: Integrating Cisco Unity Connection

  • Cisco Unity Connection Integration Using SIP
  • Cisco Unity Connection Administration
  • Configuring Search spaces and Partitions
  • Cisco Unity Connection Integration Troubleshooting Tools
  • Port Monitor
  • Troubleshooting UCX Features
  • Trace MWI Issues
  • Monitor a SIP Call Flow
  • RTMT
  • Log Collection
  • Using Port Monitor to Troubleshoot Voice Mails

 

Module 8: Cisco Meeting Server (CMS) and TMS

  • Introduction to Cisco Meeting Server
  • Configuring CMS
  • Configuring Meetings with CMS
  • Configuring Spaces with CMS
  • Scheduling Meeting with TMS

 

Module 9: Cisco UCCX

  • Introduction
  • Cisco Setting up an Agent
  • Skills
  • Queues
  • Basic Scripting (Overview)
  • Configuring Application
  • Reporting
  • CUIC
  • Finesse

 

Module 10 Cisco Cloud with Webex and Spark

  • Introduction to Cisco Cloud Solution
  • Configuring Directory Connector
  • Configuring a Hybrid Solution

 

Module 11: Cisco Paging Server (InformaCast)

  • InformaCast Overview
  • InformaCast Administration
  • IP Phone Paging
  • Analog Paging
  • Multicast Requirements
  • Using InformaCast

 

Module 12: Troubleshooting

  • Using Troubleshooting Methodology
  • Analyze the Troubleshooting Process
  • Troubleshooting Methodology in Complex Environments
  • Define the Problem
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement an Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Facts
  • Using Troubleshooting and Monitoring Tools
  • Cisco Unified Serviceability
  • Cisco Unified RTMT Performance Monitor and Data Logging
  • Trace File Collection
  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • IP Phone Initialization
  • Common DHCP-Related and TFTP-Related Issues
  • Using Ping to Cisco IP Phones
  • Cisco Unified IP Phone Status Messages
  • Cisco Unified IP Phone Network Configuration

 

LABS:

CUCM Labs

  • Registering Phones and Configuring End Users
  • Configure Partitions and CSS for Accessing Directory Numbers
  • Implementing Call Coverage
  • Implement Call Hunting in Cisco Unified Communications Manager
  • Implementing PSTN Calling Using MGCP Gateways
  • Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
  • Implement Inbound and Outbound PSTN Calling
  • Implementing PSTN Calling Using H.323 Gateways
  • Implement Inbound and Outbound PSTN Calling Using SIP Gateways
  • Add an SIP Gateway in Cisco Unified Communications Manager
  • Implementing Annunciators and MOH
  • Implement Annunciator and MOH
  • Implementing Conference Bridges
  • Implement Cisco Unified Communications Manager Conference Bridge Media Resources
  • Unity Connection Labs
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Change the Phone for the next section
  • Integrate Cisco Unity Connection with Cisco PLM
  • Configure Cisco Unified Communications Manager for a SIP Integration
  • Discover Call Routing in Cisco Unity Connection
  • Partition and Search Spaces
  • Configure Call Forward Based on Call Classification
  • Back Up Cisco Unity Connection
  • Configuring Cisco Unity Connection Users
  • Modularize and Automate User Creation
  • Access User Pages and Web Inbox
  • Manage User Greetings
  • Mailbox Quotas and Message Aging
  • Configuring Cisco Unity Connection System Settings
  • Integrate Cisco Unity Connection with the LDAP Server
  • Import Users from the Cisco Unified Communications Manager
  • Test Voice Messaging Behavior
  • Implementing Cisco Unity Connection Call Management
  • Create a Dial Plan and Set Up Site-Specific Directory Handler
  • Create an Interview Call Handler
  • Configure a New Auto-Attendant
  • Configuring Cisco Unified Messaging
  • Enable Integrated Messaging
  • Configure Unified Messaging
  • Secure Messaging
  • Monitor a SIP Call Flow

 

Cisco Unified Communications IM and Presence (IMP)

  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Set Up Cisco Unified Communications Manager for Presence Integration
  • Set Up Cisco Unified Communications IM and Presence
  • Configure Service Discovery
  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Set Up Cisco Jabber in Full UC Mode
  • You verified that video calls and desktop sharing were successfully tested
  • Use Jabber Config File Generator to Enable Features
  • You verified that offline messages cannot be sent
  • Enable Voice Messaging in Cisco Jabber
  • Use RTMT to View Performance Counters
  • Configure LDAP and UDS Directory Access
  • Provisioning with Cisco Prime Collaboration

 

Cisco Unified Contact Center Express (UCCX)

  • Add a Call Control Group
  • Add a Cisco Media Termination Dialog Control Group
  • Add a Cisco Unified CCX Script Application
  • Add a Cisco Unified CM Telephony Trigger
  • Call and test a newly configured application
  • Assign an IPCC Extension to your agent phone
  • Observe the RmCm Provider Information
  • Associate the agent phone with the RmCm Provider
  • Create a Resource Group
  • Create a Skill
  • Assign a Resource Group and Skills to your agent
  • Create a Contact Service Queue
  • Display the Agent-based Routing settings
  • Make team assignments for your agent
  • Start the Finesse Agent Desktop
  • Modify your application to use the icd.aef script
  • Use a skills based CSQ to route calls

Cisco Meeting Server (CMS)

  • Configure a Meeting
  • Configure Spaces
  • Use TMS to Schedule meetings
  • Configure End Users

Cisco Paging Server

  • Explore and Administer the Cisco Paging Server

Cisco Emergency Responder (CER)

  • Explore and Administer the Cisco Emergency Responder

Cisco Mobile Remote Access (MRA)

  • Setup Mobile Remote Access

Lab 6-2: Create and Deploy a Cisco Unified Call Studio Project
Lab 6-3: Integrate VXML Applications with an ICM Script
Lab 7-1: CUIC Reports and Dashboards