BE6KIA - Cisco Business Edition 6000 Implementation and Administration

Description

Today, technology should enable your business to meet the communication needs of your employees and customers. In the future, it should allow you to make simple but value-rich changes. Designed with simplicity to meet these needs, Cisco Business Edition 6000 helps you solve these challenges with a solution that grows with the pace of your business.

Cisco Business Edition 6000 is a sophisticated, yet simple communications solution designed to strengthen business relationships through improved interactions and experiences for midsize businesses with up to 1000 users. . It is affordable; simple to deploy, manage, and maintain; and supports multiple applications on one virtualized platform. It is a highly available, interoperable, and scalable solution.

This 3-day course will help you gain skills and knowledge necessary for initial Cisco Business Edition 6000 v9.x sizing, design, and configuration as well as day-to-day administration and management tasks.

It focuses on the initial design, configuration, administration, and essential troubleshooting approaches of Cisco Business Edition 6000. It includes hands-on labs, oriented toward configuration, verification, administration, and day-to-day management and support. Lab exercises are delivered on an equipment-ready environment where students can focus on their specific areas of interests.

Objectives

After attending this course, you will be able to:

• Understand how to install Cisco Business Edition 6000 on Cisco UCS servers and VMware vSphere ESXi
• Understand and implement Cisco Unified Communications Manager and its features
• Understand and implement Cisco Unity Connection and its features
• Understand and implement Cisco Unified IM and Presence and its features
• Understand and implement Cisco Unified Contact Center Express and its features
• Understand and implement Cisco Prime Collaboration features
• Understand and present Cisco TelePresence Video Communication Server features

After completing the lab exercises, you will be able to:

• Configure Cisco Unified Communications Manager
• Configure Cisco Unity Connection
• Configure Cisco Unified IM and Presence
• Configure Cisco Unified Contact Center Express
• Configure Cisco Prime Collaboration
• Explore Cisco TelePresence Video Communication Server

Prerequisites

Prior to attending, you should have a basic understanding of servers and VMware, and know the Cisco Unified Communications portfolio of available products.

Who Should Attend

The primary audience for this course is:

• Deployment Engineers
• Field Engineers
• Support Engineers
• Administrators

Outline

Module 1: Cisco Unified Computing System Servers and VMware vSphere ESXi

• Setup, access, monitor, and maintain the Cisco UCS C-Series servers
• Setup, access, deploy, and maintain VMware ESXi for Cisco Unified Communications applications
• Describe and license VMware ESXi and configure storage and networking in VMware
• Describe virtual resources required for Cisco Business Edition 6000 deployments and virtual resource sharing
• Describe Cisco OVA templates for Cisco Unified Communications applications
• Create virtual machines for Cisco Unified Communications installations
• Size and design Cisco Business Edition 6000 and related Cisco UCS servers

Module 2: Cisco Unified Communications Manager

• Setup and license Cisco Unified Communications Manager using ELM
• Describe dial plan components, call routing logic, and CAC
• Register phones and synchronize users from LDAP server
• Setup trunk connection to SIP service provider
• Implement Extension Mobility, call coverage, and Mobile Connect

Module 3: Cisco Unity Connection

• Integrate Cisco Unity Connection with Cisco Unified Communications Manager
• Synchronize users from LDAP server and Cisco Unified Communications Manager
• Configure call routing and call handlers
• Secure voice messaging to avoid external attacks

Module 4: Cisco Unified IM and Presence

• Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
• Deploy Cisco Jabber for deskphone and softphone mode
• Integrate Cisco Jabber with Cisco Unity Connection and enable Enterprise Instant Messaging
• Message archiving and compliance
• Cisco Unified IM and Presence Federation

Module 5: Cisco Unified Contact Center Express

• Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
• Describe a the Cisco Unified Contact Center Express architecture, call flows, and agent selection
• Configure and implement basic AA and ICD scripts

Module 6: Cisco Prime Collaboration

• Overview of Cisco Prime Collaboration and modules
• Present features of Cisco Prime Collaboration
• Design and deploy Unified Communications with Cisco Prime Collaboration
• Understand Cisco Prime Telephony Self-Care Portal for subscribers

Module 7: Cisco TelePresence Video Communication Server

• Overview of Video Communication Server
• Present features of Video Communication Server
• Present video deployment architecture

Lab Outline

Configure Cisco Unified Communications Manager

• Register phones
• Synchronize users from LDAP server
• Connect to a SIP cloud
• Implement mobility features
• Use media resources
• Implement daily automated backups
• Access user option pages

Configure Cisco Unity Connection

• Integrate Cisco Unity Connection with the Cisco Unified Communications Manager and ELM
• Configure system settings
• Synchronize users from LDAP server and Cisco Unified Communications Manager
• Configure call handling and routing, message notification, and automate backups
• Access user option pages and web inbox

Configure Cisco Unified IM and Presence

• Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
• Deploy Jabber for deskphone and softphone mode
• Configure voice messaging integration and desktop sharing
• Implement Cisco Jabber in smartphone and tablets (BYOD)

Configure Cisco Unified Contact Center Express

• Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
• Implement AA and ICD scripts using CSQs
• Deploy agents with CCX services (CCX phone service and Cisco Agent Desktop and Supervisor) for customer call handling
• Perform reactive debugging

Configure Cisco Prime Collaboration

• Integrate the existing Unified Communications applications with Cisco Prime Collaboration
• Deploy subscribers with Cisco Prime Collaboration and create orders for phones or services
• Setup the Cisco Prime Telephony Self-Care Portal for the subscribers
• Configure disaster recovery options

Explore Cisco TelePresence Video Communication Server

• Explore Cisco TelePresence Video Communication Server