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CICD/CIVND v1.0 - Cisco CCNA Collaboration Bootcamp

Networking/Server/Operating Systems
Schedules
Optional
  LearnITAnytime Online Subscription (1 Year Subscription - $195.00)
  IT Online Library (1 Year Subscription - $1595.00)
  Private Mentoring 3 Hours ($225)
Quantity
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions

Description

Cisco's CCNA Collaboration certification is one of the most recognized certifications in the industry and validates an engineer's ability to deliver entry-level provisioning and support of Cisco collaboration solutions. This certification meets the increased demand of the industry with convergence of voice, video, data and mobile applications being more relevant. And is designed for individuals who want to develop and advance their collaboration and video skills in line with the convergence of voice and video job role requirements.

In CIVND1/2 students will gain the necessary knowledge to assess the requirements for a successful implementation of a video solution and will be able to implement and troubleshoot Cisco Unified Communication and Collaboration, TelePresence, and Digital Media Player in different Cisco Business Video solution architectures. CIVND1/2 describes the characteristics of a video solution and enables you to evaluate the general requirements for video deployments such as codec options, media formats, protocols, network impact, high-level architectural components, interactions, and requisites to the environment. It is designed to provide you with the necessary knowledge and skills to implement various Cisco video endpoints in converged Cisco video infrastructures.

The software applications that are covered in this course include:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager IM and Presence
  • Cisco TelePresence Video Communication Server
  • Cisco TelePresence Multipoint Controller Unit
  • Cisco TMS Server

Note: Students registering for this course will be receiving their course kit in a digital format. To be able to view your digital kit you will need to bring a laptop PC and/or a compatible iPad or Android tablet. The recommended system requirements and instructions to access the course kit content can be found at the following link: Digital Course Kit Requirements and Instructions

Please be aware that this digital version is designed for online use, not for printing. You can print up to 10 pages only in each guide within a course. Please note that every time you click the Print button in the book, this counts as one page printed, whether or not you click OK in the Print dialog.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution
  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence
  • Cisco video and conferencing components and architectures
  • Implement and configure Cisco Collaboration endpoints
  • Implement and configure Cisco TelePresence endpoints
  • Implement multipoint conferencing on Cisco Collaboration endpoints
  • Implement Cisco DMP endpoints
  • Environment recommendations
  • Troubleshooting methodology and support

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • ICND1 v2.0 - Interconnecting Cisco Networking Devices, Part 1
  • ICND2 v2.0 - Interconnecting Cisco Networking Devices, Part 2

Who Should Attend

The primary audience for this course is as follows:

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Outline

 

CICD


Module 1: Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

Module 5: End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

 

CIVND Part 1


Module 1: Video Conferencing and Streaming Fundamentals

  • Introduction to Video and Video Applications
  • Video Technology Basics
  • Video Protocols and Media
  • Functional Components of Video Infrastructures
  • Network Requirements of Video Solutions
  • Cisco Video Solution Architecture Overview

Module 2: Cisco TelePresence Endpoint Environmental Requirements and Installation

  • Environmental Requirements for Video Installations
  • Installing Cisco TelePresence Endpoints and Profile Systems

 

CIVND Part 2


Module 1: Cisco Business Video Solutions

  • Describing Cisco Video Collaboration.
  • Describing Cisco Video and Content Delivery
  • Describing Cisco Video Surveillance
  • Discovering Central Video-Endpoint Control Elements

Module 2: Cisco Unified IP Phones, Collaboration Desk Endpoints, and Cisco Jabber

  • Describing and Installing Cisco Unified IP Phones, Collaboration Desk Endpoints, and Cisco Jabber
  • Configuring Cisco Unified IP Phones and Cisco Jabber
  • Operating and Troubleshooting Cisco Unified IP Phones and Cisco Jabber

Module 3: Cisco TelePresence Endpoints

  • Describing Cisco TelePresence Endpoint Characteristics and Installation
  • Configuring Cisco TelePresence CTS Software-Based and Cisco DX650 Endpoints
  • Configuring Cisco TelePresence TC Software-Based Endpoints
  • Operating and Troubleshooting Cisco TelePresence Endpoints

Module 4: Multipoint Conferencing

  • Describing Cisco Multipoint Conferencing
  • Configuring and Monitoring Cisco Multipoint Conferencing

Module 5: Cisco Digital Media Players

  • Describing Cisco DMP Characteristics and Installation
  • Configuring Cisco DMPs
  • Managing Cisco Edge 340 DMPs