CUICEU v1.1 - Cisco Unified Intelligence Center for End Users

Description

The Cisco Unified Intelligence Center for End Users v1.1 (CUICEU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

NOTE: If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU.

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:

• We recommend using at least a Pentium 4 or better and 1 GB of RAM or more.
• We recommend running Windows XP Professional SP3 or greater (Vista & Windows 7/8).
  Mac & Linux machines are also supported.
• Browser Requirements: Internet Explorer 10 or greater or Mozilla Firefox. (Safari and Mozilla Firefox for Mac OSX)
• All students are required to have administrator rights to their PCs and cannot be logged in to a domain using any Group Policies that will limit their machine's capabilities.
• If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Cisco Any Connect Client.
• If you are participating in a WebEx event, it is highly recommended to take this class at a location that has bandwidth speeds at a minimum of 1 Mbps bandwidth speeds.

If you have any questions or issues with meeting the recommended requirements, please contact us at info@idtlearning.com to discuss.

Note: The courseware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Provide a comprehensive overview of Cisco Unified Intelligence Center
• Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
• Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)

Outline

Module 1: Cisco Unified Intelligence Center Overview

Lesson 1: Introducing Cisco Unified Intelligence Center

• Cisco Unified Intelligence Center Primary Goal
• Cisco Unified Intelligence Center Deployment Models
• High-Level Architecture
• Personalizing Reports
• Operation, Administration, Maintenance, Provisioning
• Using Cisco Unified Intelligence Center
• Working with Stock Reports
• Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security

Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center

• Security Model: Authentication
• User Security
• Predefined Cisco Unified Intelligence Center Objects
• Permissions for Objects
• Adding a User
• Adding a User Group
• Log In the New Users
• Security Use Cases
• Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports

Lesson 1: Running Cisco Unified Intelligence Center Reports

• Real-Time vs. Historical Reports
• Stock Reporting Templates: Unified CCE
• Review: Cisco Unified Intelligence Center Deployed with Unified CCE
• Set Up Unified CCE as a Data Source
• Run a Unified CCE Stock Report
• Available Stock Reports: Unified CVP
• Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
• Unified CVP Stock Report output

Lesson 2: Using Permalinks

• What Is a Permalink?
• Report Permalinks
• Dashboard Permalinks

Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports

• How Reports Can Be Modified
• Creating a Copy of a Stock Report
• Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting

Lesson 1: Creating a New Cisco Unified Intelligence Center Report

• Knowing Your Data Source
• Reporting in a Multichannel Environment
• Creating a New Report
• Creating a Dashboard

Lab Outline

• Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
• Lab 3-1: Running a Stock Report
• Lab 3-3: Creating Permalinks
• Lab 3-4: Modifying a Stock Report
• Lab 4-1: Creating a New Report