![]() DUCCE v10.0 - Deploying Unified Contact Center EnterpriseNetworking/Server/Operating Systems
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Quantity
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date.
Special Instructions
Description Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course that helps prepare learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. Students will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 & AUCCE2. To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:
If you have any questions or issues with meeting the recommended requirements, please contact us at rlt@skyline-ats.com to discuss. Objectives Upon completing this course, the learner will be able to meet these overall objectives:
Prerequisites The knowledge and skills that a learner must have before attending this course are as follows:
Who Should Attend The primary audience for this course is as follows:
The secondary audience for this course is as follows:
Outline Course Introduction
Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
Module 2: Preparing UCCE for Basic IVR Scripting
Module 3: Preparing UCCE for Basic Agent Functionality
Module 4: Installing and Configuring CCE VXML Solution
Module 5: Installing CCE Outbound Option
Module 6: Supporting CCE
Lab Outline Lab 1-0: Setting up your VPN and SIP phone
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