- Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options.
- Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes.
- Install, upgrade and make basic configurations in Cisco Unified Communications Manager.
- Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse.
- Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB.
- Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns.
UCCE-D v11.5 - Cisco Unified Contact Center Enterprise Deployment (UCCE-D)
LearnITAnytime Online Subscription (1 Year Subscription - $195.00)
IT Online Library (1 Year Subscription - $1595.00)
Private Mentoring 3 Hours ($225)
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions
Cisco Unified Contact Center Enterprise Deployment (UCCE-D) is a 5-day instructor-led course that helps prepare learners to deploy the Cisco Unified CCE v11.5 solution. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop.
Important Course Information
Module 1 Cisco Unified Contact Center Enterprise Overview
Lesson 1: Presenting Cisco Unified Contact Center Enterprise
Lesson 2: Cisco Unified CCE Core Components
Cisco Unified Communications Manager
Cisco Unified CCE/ICM
Lesson 3: Cisco Unified CCE Options
Lesson 4: Basic Call Flow Models
Module 2: Cisco Unified CCE Protocols, Processes and Services
Lesson 1: Cisco Unified CM
Lesson 2: Cisco Unified CCE/Intelligent Contact Manager
Lesson 3: Cisco Unified CVP
Module 3: Installing Cisco Unified Communications Manager
Lesson 1: Installation Prerequisites
Lesson 2: Cisco Unified CM Installation
Lesson 3: Post-installation Configurations
Lesson 4: Creating Basic Infrastructure
Lesson 5: Upgrading Cisco Unified CM
Module 4: Installing Intelligent Contact Manager
Lesson 1: Installation Requirements
Lesson 2: Pre-installation Tasks
Lesson 3: Install the Main Installer
Lesson 4: Install the Central Controller
Lesson 5: Install the Administration and Data Server
Lesson 6: Install the Peripheral Gateway
Lesson 7: Install CTI Services
Lesson 8: Cisco Finesse
Lesson 9: Upgrading ICM
Module 5: Installing Cisco Unified CVP
Lesson 1: Installation Prerequisites
Lesson 2: Install the CVP Server
Lesson 3: Configure Cisco Unified CVP Components
Lesson 4: Upgrading Cisco Unified CVP Upgrade Path
Module 6: Installing and Configuring Cisco Unified CCE Options
Lesson 1: Cisco Outbound Option
Lesson 2: Cisco Unified Intelligence Center
Module 7: Supporting Cisco Unified CCE
Lesson 1: Maintenance Activities
Lesson 2: UCCE Troubleshooting Tools