![]() 20688: Supporting Windows 8.1IT Service Management / ITIL
Schedules
Delivery Type (Must Select One)
Instructor-Led
Online Live Instructor-Led
Optional
A+ Test Voucher ($390) - Set of 2 - $195 Each
A+ Practice Exam ($70.00)
IT Online Library (1 Year Subscription - $1595.00)
Quantity
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date.
Special Instructions
Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows
8.1 and Windows Server 2012 R2 networking environment. This course is designed for IT professionals who have experience with Windows devices
and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, five
day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order
to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy,
Internet Explorer, remote access, and support of mobile devices.
Module 1: Implementing a Troubleshooting Methodology
After completing this module, students will be able to:
Lab : Recovering BitLocker-Encrypted Drives After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
Lab : Troubleshooting the Application of User Settings After completing this module, students will be able to:
Lab : Configuring and Testing DirectAccess After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
Lab : Troubleshooting Windows Internet Explorer After completing this module, students will be able to:
Module 12: Maintaining Windows 8.1 This module describe how to troubleshoot activation issues and configure performance options in Windows 8.1. It also explains how to protect
a Windows 8.1 system from malware and viruses and how to apply application and Windows updates. Lessons
After completing this module, students will be able to:
Lab : Troubleshooting a Windows 8.1 Computer (2) After completing this module, students will be able to:
After completing this course, students will be able to:
This course is primarily intended for the Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows
desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals
who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications, networking, and
hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation,
performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data
and printers, authentication, endpoint security and policy, operating system and data recovery.
EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical
environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach,
and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance
and support of desktops and devices, installing and testing line-of-business applications on these devices, and physically making changes
to user devices or re-images as required.
The secondary audience for this course can include students preparing to take exam 70-688.
Before attending this course, students must have:
You may cancel this class 10 or more business days prior to the start date of the class for a full refund. No shows or cancellations made within
10 days will forfeit all fees paid.
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