CXD-105: Citrix XenApp and XenDesktop Help Desk Support
LearnITAnytime Online Subscription (1 Year Subscription - $195.00)
IT Online Library (1 Year Subscription - $1595.00)
Private Mentoring 3 Hours ($225)
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions
The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common
issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.
Module 1: Supporting XenApp and XenDesktop as a Help Desk Representative
Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
Module 3: Researching Issues with Citrix Studio
Module 4: Printing in a XenApp and XenDesktop Environment
Module 5: Resolving Issues Using Citrix Director