Coaching And Mentoring

Soft Skills
Schedules
Delivery Type (Must Select One)
  Instructor-Led
  Online Live Instructor-Led
  Online OnDemand
Quantity
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

 

Coaching And Mentoring Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Defining Coaching and Mentoring
  • What is Coaching?
  • What is Mentoring?
  • Introducing the GROW Model
Module Three: Setting Goals
  • Goals in the context of GROW
  • Identifying Appropriate Goal Areas
  • Setting SMART Goals
Module Four: Understanding the Reality
  • Getting a Picture of Where You Are
  • Identifying Obstacles
  • Exploring the Past
Module Five: Developing Options
  • Identifying Paths
  • Choosing Your Final Approach
  • Structuring a Plan
Module Six: Wrapping it All Up
  • Creating the Final Plan
  • Identifying the First Step
  • Getting Motivated
Module Seven: The Importance of Trust
  • What is Trust?
  • Trust and Coaching
  • Building Trust
Module Eight: Providing Feedback
  • The Feedback Sandwich
  • Providing Constructive Criticism
  • Encouraging Growth and Development
Module Nine: Overcoming Roadblocks
  • Common Obstacles
  • Re-Evaluating Goals
  • Focusing on Progress
Module Ten: Reaching the End
  • How to Know When You"ve Achieved Success
  • Transitioning the Coachee
  • Wrapping it All Up
Module Eleven: How Mentoring Differs from Coaching
  • The Basic Differences
  • Blending the Two Models
  • Adapting the GROW Model for Mentoring
  • Focusing on the Relationship
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
 
No prior experience is needed. 

You may cancel this class 10 or more business days prior to the start date of the class for a full refund. No shows or cancellations made within 10 days will forfeit all fees paid. Online OnDemand can not be cancelled once the access key was generated and sent to the client.