Contact Center Training
Delivery Type (Must Select One)
Online Live Instructor-Led
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are
talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.
Contact Center Training Course Outline:
No prior experience is needed.
You may cancel this class 10 or more business days prior to the start date of the class for a full refund. No shows or cancellations made within 10 days will forfeit all fees paid. Online OnDemand can not be cancelled once the access key was generated and sent to the client.