Generation Gaps

Soft Skills
Schedules
Delivery Type (Must Select One)
  Instructor-Led
  Online Live Instructor-Led
  Online OnDemand
Quantity
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions

 

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps workshop will help participants understand the various generations present at work. Both the young and older worker will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

Generation Gaps Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: History
  • What Generations Exist in the Workplace
  • What Defines a Generation?
  • What This Means In Our Workplace?
Module Three: Traditionalist
  • Their Background
  • Their Characters
  • Their Working Style
Module Four: Baby Boomers
  • Their Background
  • Their Characters
  • Their Working Style
Module Five: Generation X"s
  • Their Background
  • Their Characters
  • Their Working Style
Module Six: Generation Y"s (Millennial)
  • Their Background
  • Their Characters
  • Their Working Style
Module Seven: Differentiations Between Generations
  • Background
  • Attitude
  • Working Style
  • Life Experience
Module Eight: Finding Common Ground
  • Adopting A Communication Style
  • Creating An Affinity Group
  • Sharing Knowledge
Module Nine: Conflict Management (I)
  • Younger Bosses Managing Older Workers
  • Avoid Turnover with a Retention Plan
  • Breaking Down the Stereotypes
Module Ten: Conflict Management (II)
  • Embrace The Hot Zone
  • Treat Each Other As A Peer
  • Create a Succession Plan
Module Eleven: The Power of 4
  • Benefits of Generation Gaps
  • How to Learn From Each Other
  • Embracing the Unfamiliar
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

No prior experience is needed.

You may cancel this class 10 or more business days prior to the start date of the class for a full refund. No shows or cancellations made within 10 days will forfeit all fees paid. Online OnDemand can not be cancelled once the access key was generated and sent to the client.